Chapter 4. Round about the restaurant

Unit 1. Dealing with complaints

Прочитайте и постарайтесь запомнить:

Сomplaints - жалобы

apology                                                                 извинение

bill                                                                        счёт

complain                                                               жаловаться

complaint                                                              жалоба

burnt                                                                     подгоревший

corked                                                         пахнущий пробкой \ закупоренный

dreadful                                                                отвратительный                                          

flat                                                                        выдохшийся (напиток)

huge                                                                      огромный                                        

lipstick                                                                    помада

overcooked                                                           переваренный

overdone                                                              пережаренный

rancid                                                                   прогорклый, протухший

rough                                                                    грубый

slow                                                                      медленный

sour                                                                       кислый

stale                                                                      несвежий, чёрствый

tasteless                                                                безвкусный

tip                                                                         чаевые

tough                                                                    жесткий

underdone                                                            недожаренный

undrinkable                                                          невозможно пить

uneatable                                                              несъедобный

straightaway \ right away\ immediately   прямо сейчас, немедленно

Прочитайте и переведите стихотворение. Выучите его наизусть.

There are days when everything goes wrong

The bread was stale,

It was three days old.

The milk was sour,

The coffee was cold,

The butter was rancid,

The steak was tough,

The service was dreadful,

The waiter was rough.

My bill was huge,

His tip was small.

I’m sorry, I went to that place at all.

2. Соотнесите слова в колонке А со словами в колонке В. Найдите все возможные сочетания.

Прочитайте и постарайтесь запомнить

We odered our drinks 20 minutes ago.                            Мы заказали напитки 20 минут назад.               

I asked for it medium-rare.                                               Я просил его средней прожаренности

It’s terribly salty.                                                              Это ужасно солёное.

It’s quite uneatable.                                                     Это несъедобно.

I’m very sorry, madam.                                                    Очень сожалею, мадам.

My apologies, sir. I’ll be with you in a minute.           Мои извинения, сэр. Я                                                                                            вернусь через минуту.

I’ll change it for you immediately.                              Я заменю вам это немедленно.

Can I get you something else?                                         Принести вам что-нибудь ещё?

The restaurant is short-staffed tonight.                            У нас не хватает персонала сегодня вечером.

I’ll get you another one straight away.                            Я принесу вам другой сейчас                                                                                     же

3. a) Соотнесите претензии 1-8 с ответами a-h так, чтобы получились диалоги.

Example: 1 – d.

B) Практикуйте диалоги в парах.

4. Завершите диалог предложениями a-d.

A) I’m very sorry. We are short-staffed this afternoon.

B) I’ll be right back with your starters and drinks.

C) My apologies, sir. Would you like to order your drinks while you are waiting?

D) Would you like some starters with your drinks?

Guest: Excuse me, we ordered our meal 20 minutes ago.

Waiter: ...............................................................................

Guest: Well, this is terrible service.

Waiter: .................................................................................

Guest: Yes, we’d like a bottle of house red wine and some still mineral water.

Waiter: ..................................................................................

Guest: Yes, please. Some garlic bread and oysters would be nice.

Waiter: .........................................................................................

Guest: Thank you.

Ответьте на претензию. Пользуйтесь образцом.

- My fork is dirty. (get/another)

- I’m sorry. I’ll get you another one straightaway.

1. These vegetables are overcooked. (speak/bring/another)

2. The wine is too sour. (check/ wine waiter)

3. The meat is so tough that is difficult to cut. (get/another)

4. This bread is really stale. ( get /fresh bread)

5. The bill is huge! I haven’t had any wine! (the manager/check)

Прочитайте и переведите рассказ. Напишите свой рассказ о негативном опыте посещения ресторана или кафе.

                     A new restaurant opened in town last week, so I decided to go there to see what it was like. After a few minutes a waitress came over to the table and gave me a menu, but she wasn’t very friendly. I ordered chicken and chips. Half an hour later, the waitress brought the food. The chicken was tough, and it had a rather strange taste. The chips were even worse; they were half cold and very greasy. I couldn’t eat them at all.

                  I called the waitress and asked her to bring me the bill. The bill came to $42. I asked to see the manager. I told him that I thought $42 was too much for such a bad meal. I gave him $10, and then walked out of the restaurant. I’ll certainly never go to that restaurant again.

Переведите диалоги c русского языка на английский

1. – Мясо подгоревшее, а я просил средней прожаренности

- Извините, сэр. Я поговорю с поваром немедленно и принесу вам другое.

2. – Простите, я просил десерт без сливок.

- Сожалею, мадам. Я заменю его для вас немедленно.

3. - Официант, мы заказали кофе полчаса назад.

- Извините, сэр. У нас сегодня не хватает персонала. Я принесу вам кофе через минуту.

4. – Это блюдо совершенно несъедобное.

- Сожалею, мадам. Я поговорю с поваром. Принести вам что-нибудь ещё?

5. – Пиво невозможно пить. Оно тёплое и без газа.

- Извините, сэр. Я заменю его вам немедленно.

6. – Посмотрите, на бокале помада!

- Извините мадам. Я принесу вам чистый немедленно.

Проверьте себя Unit 1. COMPLAINTS

1. The beer is undrinkable. It is …….. .

a. good                              b. flat                     c. tough

2. Why is the bill so ….. .?

a. underdone         b. rude                 c. huge

3. I asked for my steak rare but it is …… .

a. burnt                              b. small                  c. warm

4. I’ll get your drinks …… …… .

a. soon                   b. slow                   c. right away

5. The vegetables are completely ……….. . They are too salty.

a. uneatable                       b. rude       c. dirty

6. The service was …….. .

a. sour                    b. immediately       c. slow

7. The champagne is flat and warm. It is ……… .

a. tasteless                         b. tip                      c. overcooked

8. My ………., madam. I’ll be with you in a moment.

a. sorry                              b. apologies           c. complaint

9. The bread is too ….. . Can you change it?

a. expensive                       b. stale                 c. warm

10. The waiters in that restaurants are very ……. .

a. corked                           b. flat                     c. rude