Accommodations / Размещение

Hello. I would like a room

on a non-smoking floor.

I would like to change my room.

It's too small (too hot).

It's very noisy next door.

I wonder if you could tell the people

to turn down the music, please?

I would like to check out.

Would you prepare my bill please?

Do you accept travellers' checks

(credit cards)?

Could you change some money for me?

Здравствуйте. Я бы хотел комна­ту

на этаже для некурящих.

Я бы хотел поменять комнату.

Она слишком маленькая (душная).

Очень шумно у соседей.

Не могли бы вы им сказать

сделать потише музыку.

Я уезжаю.

Приготовьте, пожалуй­ста, счет.

Вы принимаете чеки

(кредитные карточки)?

Вы не могли бы поменять для

меня деньги?

                                                                                                                                              Dialogue: At the Hotel

Clerk:

Maria:

Clerk:

Good morning, Madam. Can I help you?

Yes, please. I made a reservation for a single room,

non­smoking, under the name of Fernandez.

Is that Jane Fernandez?

Maria:

Clerk:

Maria:

Clerk:

Maria:

Clerk:

Maria:

Clerk:

Maria:

Clerk:

Maria:

Clerk:

I. Hotel

II. Airlines operator

No, that's Maria Hernandez.

Yes. Here we are. Five days at the corporate rate.

Non­smoking room. Here's your key. Do you have any luggage?

Just one small suitcase. I don't need a porter, I can handle it myself.

Very good, Madam. If there is anything else you need,

just call the front desk.

Actually, I would like to order a snack in my room. Do you have room service?

Yes. I’ll send someone up right away.

Thank you. Has anyone left any messages for me?

No, Madam.

I wonder if you could tell me where there's a nice restaurant nearby?

Directly across the street, there are two that are popular.

Thanks a lot.

My pleasure. Enjoy your stay!

Practice Drills

1. Tell the hotel operator you want to reserve

a single room for next weekend.

2. Ask about rates and discounts.

3. Ask how far the hotel is from the airport.

4. Ask what type of transportation is available

from the airport.

1. Tell the operator you wish to book a flight

from New York to Paris.

2. Ask about ticket prices.

3. Ask what aircraft is used.

4. Ask where to pick up the ticket.

5. Ask about special meals.

Grammar revision. Passive Voice

Времена английского глагола в страдательном залоге

В английском языке могут быть 2 залога (Active и Passive). Глаголы в действительном залоге показывают, что действие совершается лицом или предметом, обозначающим подлежащее. Глагол в страдательном залоге показывает, что лицо или предмет, обозначаемый подлежащим, подвергается действию другого лица или предмета.

Active                                                                   Passive

We sighed a contract.                   The contract was sighed by us.

Мы подписали контракт.             Нами был подписан контракт.                

Страдательный залог образуется при помощи вспомогательного глагола to be в соответствующей форме и Participle II (III форма) смыслового глагола.

English tenses (Passive Voice)

Табл.2.Времена английского глагола в пассивном (страдательном) залоге

На русский язык глаголы в страдательном залоге переводятся несколькими способами:

1) глаголами, оканчивающимися на –ся, -сь:

Many trade centers are being built in Voronezh.

Много торговых центров строятся в Воронеже.

2) глаголом быть в сочетании с краткой формой причастия:

Nestle was founded in 1905 in Switzerland.

Нестле была основана в 1905 году в Швейцарии.

3) неопределенно-личными предложениями с глаголами в действительном залоге в 3-м лице множественного лица:

He was fired last year.

Его уволили в прошлом году.

Ex.1. Make the sentences Passive.

1. The production of mobile phones (increase) since 2000.

2. The phone (invent) by Bell.

3. The product (design) by the R&D department.

4. The model (test) first in 2009.

5. The product (sell) all over the world.

6. The manual (translate) into 3 languages.

7. The production (decrease) dramatically by 2015.

8. Unfortunately smoking (not/allow) here.

9. English (speak) all over the world.

10. Renault cars (make) in France.

11.  Diet Coke (make) since 1982.

12.  My car (service) regularly.

13.  We (please) to accept your invitation.

14.  The design of the product (improve) constantly.

15. We assure you that the problem (resolve) promptly to your satisfaction.

16.   (at the hotel) “breakfast (include)?”

17.   (at the hotel) “you fully (book) next week?”

18.  (at the hotel) “I am sorry but every single room (book)”.

Ex.2. Make the sentences Passive with the same meaning.

1. They open the new trade center in 2015.

2. The secretary will type your contract soon.

3. His boss pays him 200$ a week.

4. We sent you a contract yesterday.

5. The directors are still considering you application.

6. They offered me a new job.

7. They make computers in China.

8. He has already told Mary about the reservations.

9. We speak English here.

10.  I put off the meeting.

11. The bill includes service.

12. They cancelled all flights because of fog.

13. They are building a new trade center.

14. They have changed the date of the meeting.

Ex.3. Rewrite the sentences using passive voice

1. People should send their complaints to the head office.

Complaints ….

2. They have to postpone the meeting because of illness.

The meeting …

3. They are going to hold next year’s congress in London.

Next year’s congress …

4. They should leave all the papers on the reception on your name.

All the papers …

5. The storm could have caused the delay of the flight.

The delay of the flight …

Chapter 3 / Business Lunch

Глава 3 / Бизнес-ланч

A very popular type of meeting is the business lunch. It is a time to relax a little outside the office and a time to get to know people personally in a less formal atmosphere, while doing something productive.

If you are called upon to make the reservations for such a meeting, look for a quiet place without distractions.

The business lunch in the United States is usually a short meeting, though there are always exceptions. Some time is spent eating and making small talk before more serious matters are discussed.

As each culture has its own practices, whatever the language of communication, it is best when visiting a foreign country to wait until your host brings up business rather than initiate it yourself, unless you yourself are hosting the meeting. When you hear something like: «Well, let's get down to business», then you know the official meeting has begun.

Business lunch discussions, because they are more relaxed, are usually less formal than in-house meetings. The lunchers may speak at random, jumping into the discussion when they have something to say, rather than being more structured; that is not to say that lunch meetings can't also be formal.

Business lunches start with small talk. Making pleasant conversation with colleagues sets a positive tone for the rest of the meeting. Follow the small-talk guidelines: talk about weather, sports, the restaurant, or type of food you are eating, and avoid politics, religion, and anything negative.

Если в бизнес-ланче участвуют новые люди или один человек, беседа начнется с их представления:

I'd like to introduce you to our guest, Mr. Steiner from Zurich.

Мне хотелось бы представить вас нашему гостю, м-ру Стайнеру из Цюриха.

He's joining us today to talk about his bank's new business ventures in the United States and Canada.

Welcome to our company.

Did you have a nice trip?

Он сегодня присоеди­няется к нам, чтобы обсудить но­вые бизнес-проекты в США и Ка­наде.

Добро пожаловать в нашу компа­нию. Вы хорошо доехали?

Если вы иностранный гость, будьте готовы отвечать на ряд вопросов каждый раз, когда приезжаете за границу.

How was your trip here?

How was your flight?

Where are you staying?

How long will you be staying?

Have you seen any (tou­rist)

sights yet?

What do you think of our city?

What do you think of our weather?

Tell us about your com­pany.

Как вы доехали?

Как вы долетели?

Где вы остановились?

Как долго вы у нас пробудете?

Вы уже осматривали достопримечательности?

Что вы думаете о нашем городе?

Как вам нравится наша погода?

Расскажите о вашей компании.

As the foreign guest, you might want to prepare a short story or anecdote about your trip or discuss (briefly) some observation you have made. As in other types of meetings, your host or hostess may tell a joke or short story to «break the ice».

If you are not in an English-speaking country, such as in Switzerland meeting with Saudis or Taiwanese, your business lunch customs will naturally differ from American-style business lunches. However, just to be safe, prepare some questions you might ask so you can spend more time listening than speaking. Questions about the restaurant, the type of food customs, and culture are usually appropriate.