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Collection Letter / Инкассационное письмо
GLEASON’S DEPARTMENT STORE 2297 Front Street Phoenix, Arizona 99075 April 24, 2010
Dear Madam: Two months ago you purchased a physical fitness and training program from our gym. This program is a twelve-week, four-times-a-week intensive course with one of our expert trainers. At that time, you promised to pay $500 for this service, which we allowed you to begin without a deposit. Five weeks have passed and we are disappointed that we have not received any money from you. Perhaps it has slipped your attention, and we would like to give you the opportunity to fulfill your obligation to us. Please call our Accounting Department immediately and let us when we can expect payment.
Yours truly, Ms. Sarah Lambert, Manager Accounting Department cc. (carbon copy) Collections Office
Practice Drills 1. Give some variations of Yours truly. 2. What is the difference between Yours truly and Best regards? 3. What does the expression I look forward to mean? 4. What is the abbreviation for carbon copy? 5. What is the abbreviation of electronic mail? 6. Most business letter salutations begin this way: ___________. 7. When you are sending a letter to a superior, such as a judge, a teacher, or diplomat, you might sign your letter: ____________submitted. 8. Friends and relatives usually sign off this way: ____________. 9. When you are sending regards, you say: __________regards. 10. What is a common way to end a business letter? 11. Read and translate the following business letters, give brief summaries of them: BUSINESS LETTER 1 UNITED DENTAL CARE CORP. 208 Eastside Road Columbus, Ohio 37891 November 9, 2011 Mrs. F. Jones Marcus Drugstore 15 Ellison Place Mansfield, Ohio 37048 Re: CLAIM ON TOOTHPASTE QUALITY
Dear Mrs. F. Jones It is upsetting to learn that you have problems with our toothpaste. Tony Mailer, our representative, will meet you on Wednesday morning, 15 November to investigate the problem. He will take the samples which will be forwarded to our Quality Control Department for analysis. We assure you that the problem will be promptly resolved to your satisfaction. Please accept our apologies for inconvenience.
MICHAEL RAINBOW, VICE-PRESIDENT MR BUSINESS LETTER 2
FLANAGAN’S DEPARTMENT STORE 12207 Sunset Strip LosAngeles, California 91417 June 7, 2011 Ketchum Collection Agency 1267 Hollywood Boulevard Los Angeles, California 91401 ATTENTION: MRS. TERRY ROBERTS
Gentlemen: Subject: Mr. Gary Daniels, Account #69 112 003 We would like to turn over to your services the account of Mr. Gary Daniels, 4441 Natick Avenue, Sherman Oaks, California 91418. The balance on Mr. Daniels’ account, $829.95, is now 120 days past due; and, although we have sent him four statements and five letters, we have been unable to collect his debt. Mr. Daniels is employed by West Coast Furniture Showrooms, Inc. He banks at the Natick Avenue branch of Third National City Bank and has been a customer of ours for four years. We have enclosed his file for your reference. We are confident that we can rely on Ketchum as we have in the past. Please let us know if there is any further information with which we can furnish you.
Sincerely yours, FLANAGAN’S DEPARTMENT STORE Martha Fayman Credit Manager MF/wg Enclosure cc Mr. Norman Hyman BUSINESS LETTER 3
ROUGUSONS ELECTRONICS 21 Mead Road Swansea, Glamorgan 3ST 1DR January 15, 20_ Mr. R. Brown Homemakers Ltd. 54-59 Riverside Cardiff CFI IJW
Dear Mr. Brown, Thank you for inquiry about our new tape-recorder. I am enclosing our brochure, which general information about the product. In answer to your specific questions: I. It costs Ј 300 + VAT at 13.5%. 2. We offer a discount of 5% on orders of 5 units or more. 3. We will be able to deliver your order within 10 days of receiving it. 4. Unless you already have an account with us, we will require payment with your order. If you have any further questions, please do not hesitate to contact me.
Sincerely Yours, Robert Roughson General Manager RR Enc: Brochure
BUSINESS LETTER 4
STATE CHAMBER OF COMMERCE Preston New Road Denver, Colorado 61043
July 14, 20_ Mr. C. Bennett Glaston Potteries Inc. 20-13 Vorley Road Little-Rock, Arkansas 46678 Subject: Request for Marketing Information
Dear Mr. Bennett, Thank you for your letter of 2 July. The provision of a list of commercial and industrial wholesalers and distributors will constitute a chargeable enquiry. The approximate cost of this service will be $300. The list will be sent to you approximately six weeks from the date of payment receipt. If you wish to pursue the inquiry, you should contact the nearest branch of our information department. I should be grateful if you could send trade literature on you products and company.
Faithfully yours, Tony Dillman Office Manager TD
BUSINESS LETTER 5
JASONS COAL MINING LTD. head Office, Bruce House Bruce Street, Aberdeen AB9 1FR March 25, 2000
Mr. J. Simpson Claims Department Kent, Clarke & Co. Ltd. South Bank House Borough Road London SE1 OAA
Dear Mr. Simpson, Thank you for advising us that you never received the 14 tons of coal covered on your purchase order No. 1239 dated S April2000. The coal was shipped on 16 April2000. A tracer is being initiated and we will notify you as soon as the information becomes available. If we are unable to determine the status, we will immediately release a duplicate shipment. We are sorry for this situation and assure you of our prompt attention.
Yours sincerely, Emily Snake Shipment Department ES
BUSINESS LETTER 6
MAHONEY AND MILLMAN, INC 1951 Benson Street Bronx, New York 10465 May 2, 20_ RBM Manufacturing Company, Inc. 4022 Ninth Avenue New York, New York 10055
Dear Sirs We intend to purchase a new office copier before the end of the fiscal year. We would like to consider an RBM copier and wonder if you have a model that would suit our needs. Our office is small, and a copier would generally be used by only three secretaries. We run approximately 3,000 copies a month and prefer a machine that uses regular paper. We would like a SCX-4200 Model, but rarely need to run off more than 25 copies at any one time. We would also like to know about your warranty and repair service. Since our fiscal year ends June 30,20__, we hope to hear from you soon.
Sincerely yours, William Wilson Office Manager WW BUSINESS LETTER 7
Donald Paton 183-9 Kent Street Smithville, Ohio 37703 10 June, 20__ Mr. M. Greenbaum Marketing Manager Austin Motors Pty. 21 Mead Road Birmingham B3 3EL UNITED KINGDOM
Dear Mr. Greenbaum: I am taking a course in Principles of Advertising at Smithville Community College in Smithville, Ohio, and am doing my term project on the ways in which British automobile manufacturers are now competing in the small-car market. I would therefore greatly appreciate your sending me the following specifications on the new RX-7: 1. Fuel economy statistics. 2. Technological advances (such as steering system, brake system, and engine capacity). 3. Available options. I would also find it very helpful if you told me in which magazine (or other mass media) you began your advertising campaign. I am certain my classmates will find this information extremely interesting. I will be sure to send you a copy of my report as soon as it is complete.
Respectfully yours, D. Paton
BUSINESS LETTER 8
CONDO CORPORATION 209 West Street Kingston, Jamaica, W.I. October 2, 20_
The Executive Inn 2 Main Street Evansville, Illinois 60821
Dear Sirs, Please reserve a double room with bath for Mrs. Linda Lettman for October 27- 29. Mrs. Lettman, executive of the Condo Corporation, will arrive at the hotel at approximately 6P.M. on October 27. While in Evansville, Mrs. Lettman will meet with six members of the local Chamber of Commerce. She would, therefore, like to reserve the use of a small conference room for the morning of October 28, from about 9 A.M. until noon. Please let us know the rates for both Mrs. Lettman’s accommodations and the conference room, and confirm this reservation.
Truly yours, M. Stewart, Manager
BUSINESS LETTER 9
THE COMMITTEE TO KEEP MiNNESOTA GREEN 24 North Main Street Blackduck, Minnesota 56630 July3, 20_
Mrs. Christine Solars Solars and Wright 62 Onigum Road Walker, Mihnesota 56484
Dear Mrs. Solars: We are pleased that you will be participating in the Ecology Colloquium sponsored by the Committee to Keep Minnesota Green. As we discussed in our recent conversation, the Colloquium will take place on June 29 in the convention room at the Blackburn Inn. The Colloquium will begin with the keynote address at 10:30 A.M. At 11:00, you will join our other guests of honor in a debate on the topic, «The Cost of Conservation: Public or Private Responsibilities?» Along with the other members of the Committee, I am looking forward to our meeting on the 29th.
Sincerely yours, David Marston Chairman BUSINESS LETTER 10
THE BARCLAY 5500 South 96th Street Omaha, Nebraska 68127 August 10, 20_ Mr. Albert Dunnell 2233 Connecticut Avenue, N.W. Washington DC 20008
Dear Mr. Dunnell, This letter will confirm your reservation for a single room with bath for August 24- 27. Your room will be available after 2 P.M. on the 24th. Since you will be arriving in Omaha by plane, you may want to take advantage of The Barclay’s Shuttle. Our limousine departs from the domestic terminal every hour on the half hour, and the service is free for guests of the hotel.
Cordially yours, M. Allison, Manager BUSINESS LETTER 11
OLSEN’S UPHOLSTERY LTD. 72 Preston New Road Blackpool, Lancashire FY4 4UL 7 August 20_
Mr. D. Norton Tib Street Maidenhead Berks SL65D2
Dear Mr. Norton, Thank you for your order of October 22 for 6 rolls of black nylon webbing. We are eager to deliver Order 129 to your store as soon as possible. But first, please let us know whether you’d like the webbing in 1-, 1.3- or 1.5- inch widths. If you note your preference on the bottom of this letter and mail it back to us today, we can have your order ready by the beginning of next week. Olsen’s Upholstery products are among the finest made, and we’re sure you’d like to receive your purchase without further delay.
Sincerely yours, K. Winford Sales Manager BUSINESS LETTER 12
SILVER IMPORTS, LTD. 609 San Anselmo Avenue San Anselmo, California 94960 March 4, 20_ Mrs. Bonnie Comm Bonnie’s Baubles 4091 West Ninth Street Winston-Salem, North Carolina 27102
Dear Mrs Corum, Thank you for your recent order, number 622. We are always especially delighted to serve an old friend. Your six pairs of Chinese Knot earrings (item 15b) and one dozen Primrose pendants (item 8a) have been shipped by United Parcel and should arrive at your boutique within the week. Unfortunately, our stock of bracelets (item 9d) has been depleted because of a delay in shipments from China. Our craftsmen have been at great pains to keep up with the demand for these bracelets. We have put your one dozen bracelets on back order and hope to have them on their way to you before the end of the month.
Very truly yours, Chun Lee Manager
BUSINESS LETTER 13
BOOKS-BY-MAIL P.O. Box 799 Dallas, Texas 75220 April 10, 20_ Mrs. Donna Phillips Crosby, Texas 77532
Dear Mrs. Phillips, Thank you so much for ordering Indra Masher’s outstanding book «An Introduction to Indian Cooking». As you know, in the fifteen years since its first publication, Mr. Masher’s book has become a classic and a standard for great cooks everywhere. Sadly, «An Introduction» is no longer in print, and I am returning your check for $15.95. But to satisfy your interest in Indian cuisine, I would like to suggest an alternative, Purnamattie Jaffrey’s «Indian Gourmet». Mrs. Jaffrey was a student of Mr. Masher, and her recently published volume has been widely hailed by both food and cookbook critics. If you would like a copy of «Indian Gourmet», which costs only $13.95, please let me know, and I will immediately send it to you. Cordially, David Ewing Order Department
BUSINESS LETTER 14
Lindon’s Co Kernigan, Jakarta 12950 Indonesia March 25, 2011 Bridges & Co. Ltd. 32 Highgate, West hill, London SE England
Dear Messrs Fox and Hill, With reference to your letter of 5 February, 2011 and further to our telephone conversation I’m pleased to inform you that our deal has been successfully completed. In accordance with our preliminary arrangement I’ll report you periodically about any changes. I would be grateful if you could send a reply at your earliest opportunity. Please find enclosed our latest catalogue.
Sincerely yours, Jack Grey
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