Сучасна ділова кореспонденція. Ділові листи.

Phillips Hydraulics ltd... -

1039 Phillips Industrial Park Teaneck, New Jersey 07666

April 15, 1992 Bristol Manufacturing, Inc. 22115 Airport Rd. Louisville, KY 40201

Dear Purchasing Agent:

On January 20 we shipped you an order for four Phillips Rotary Unions at a cost of $ 355.00 each and still have not received payment, despite our attempts with previous reminder letters and phone messages. We cannot understand why you have not made the payment as yet.

As you know, Phillips has always responded quickly to your needs in the past, and we do manufacture the only industrial quality rotary unions on the market. We would like to continue selling you our products and add your name to the list of our satisfied customers. However, we believe that unless you settle this past-due account now, we will be unable to honor your purchase orders in the future, perhaps at a time when you might need our products the most.

Won't you please send your payment today? We look forward to doing further business with

you.

Sincerely, -

                                            Cynthia Morgan

                                             Credit Supervisor

Can you see, we have seven parts of the business letter.

• Heading (in the middle of the sheet of paper in the top)

• Date ( in the right - hand side, after heading)

• Inter address ( in the left - hand side )

• Drceting ( introduetion ) ( after inner address )

• Main part (text of the letter)

• Ending (in the right - hand side)

• Signature (in the right - hand side, after ending)

As for writing address , you must know: on the first line - name of the company second line - place of situation (street, park) third line - town, region (slate) zip code . You may and your letter with such words

Yours truly

Yours sincerely

Yours faithfully As for signature, you must write your name and surname, and your capacity. IV. Активізація матеріалу

Завдання  1.

Знайдіть еквіваленти та вивчить.

Одержувати, зсилка, інформувати, у відповідь, нагадувати, на жаль, прийняти вибачення, можливість, відмова, відповідь, якомога швидше, спілкування, підтримувати, з повагою.

Завдання 2.

Складіть короткий діловий лист, дотримуючись правил написання. For example

Kherson University 27, 40 years of October Str. Kherson , Ukraine, 50320

February 10,2004 KPColedge

23,40 years of October Str. Kherson , Ukraine, 50320

Dear I lead of Department : We have received your letter off 8.02.04. In reply to your letter, we have plasure in informing you, that you may send your students for the practice in our college. We are glad to do relations whith you.

Sincerely, Helen ivanova Dean

Практичне заняття № 41

Business Correspondence

- we have received your letter of... Ми одержали вашого листа від,..

- with reference to (referring to) our letter of... we wish to inform you that... Зсилаючись на ваш лист від ... Ми повідомляємо , що,..

- in reply to your letter of... В відповідь на ваш лист від,.,

- we learn from your letter, that... З вашого листа ми дізналися що,..

- we have pleasure in informing you that... Раді повідомити вас що,..

- we are sorry to have to remind you that... На жаль ми повинні вам нагадати...

- please accept our apologies for... Будь ласка, вибачте нас за...

- please note that... Враховуйте, що...                                        

- we would welcome the opportunity... ми були б раді можливості...

- the matter is... Річ в тому, що...

- we would like you to note that.. .Просимо звернути увагу на те, що.,,

- in case of your refusal... В разі вашої відмови...

- first of all...           В першу чергу,,.

- besides                  Крім того...

- moreover               Більше того...                                        

- we expect your early reply... Ми надіємося на вашу швидку відповідь ..

- please inform us in the shortest possible time... Просимо повідомити якомога швидше...

- we wish to maintain cooperation with you... Маємо надію підтримувати з вами спілкування...

- awaiting your reply... Чекаємо на відповідь...

- yours truly        -

- yours sincerely -    3 повагою

- yours faithfully -

The basics of good business letter writing are easy to learn. The following guide provides the phrases that are usually found in any standard business letter. This basic of business letters are important because certain formulas are recognized and handled accordingly.

Think of a basic business letter in three steps:

Introduction - The reason for writing

 The introduction helps the reader understand in which context the letter should be considered. Possibilities include job interview inquires, business opportunity requests, complaints, and more. Of course, Eeach type of business letter has its own standard phrases.

Details - What you would like to accomplish

 The detail section of a business letter is extremely important. This is where you achieve your goals in writing a business letter.

Conclusion / Next Steps - What you would like to happen in the future

 Provide a call for future action. This can be a chance to talk in person, a follow-up letter or more. It's important and expected to make it clear what you would like for the next step from the person reading your business letter.

The phrases presented in this guide provide a frame and introduction to the content of business letters. At the end of this guide, you will find links to sites that give tips on the difficult part of writing successful business letters - arguing your business objective. By using these standard phrases, you can give a professional tone to your English business letters. Once you understand these basics, you can refine your business letter writing skills by focusing on different types of business letters, as well as other business documents to refine your skills for your business needs at your employers or your own small business organization.

The Start

The start of any business letter begins by addressing the recipient of the letter.

Dear Personnel Director,

Dear Sir or Madam: (use if you don't know who you are writing to)

Dear Dr, Mr, Mrs, Miss or Ms Smith: (use if you know who you are writing to, and have a formal relationship with - VERY IMPORTANT use Ms for women unless asked to use Mrs or Miss)

Dear Frank: (use if the person is a close business contact or friend)

Note: If you are unsure how formal you should be, always choose a more formal form. Writing to a specific person is always preferred if at all possible.

The Reference

 Begin by referencing a specific conversation or other contact means. If this is the first letter in a conversation, you can also provide the reason for writing.

With reference to your advertisement in the Times, your letter of 23 rd March,

 your phone call today,

 Thank you for your letter of March 5 th .

The Reason for Writing

I am writing to...

 ... inquire about

 ... apologize for

 ... confirm

 ... comment on

 ... apply for

Examples:

I am writing to inquire about the position posted in The Daily Mail.

 I am writing to confirm the shipment details on order # 2346.

 I am writing to apologize for the difficulties you experienced last week at our branch.

 Once you have introduced the reason for writing your business letter, move on to stating more specifically the purpose of your letter. Here are a number of possibilities:

Requesting

Could you possibly?

 I would be grateful if you could

Agreeing to Requests

I would be delighted to

Giving Bad News

Unfortunately

 I am afraid that

Examples:

Could you possible forward your job requirements?

 I am afraid that I will be able to attend the conference next week.

 I would be delighted to give you a tour of our facility this coming month.

Enclosing Documents

I am enclosing

 Please find enclosed

 Enclosed you will find

Closing Remarks

Thank you for your help Please contact us again if we can help in any way.

 there are any problems.

 you have any questions.