Match each of the extracts from business letters (a-f) with the type of letter (1-6) from which it is taken

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1. Letter of invitation _______________________________

2. Letter of rejection ________________________________

3. Letter of apology _________________________________

4. Letter of enquiry _________________________________

5. Letter of application ______________________________

6. Letter of complaint _______________________________

a) Please find enclosed my CV and a recent photograph

b) I should be grateful if you would send me more information about your LK range of products including details of prices and discounts

c) Kazoulis Communications would be pleaced to welcome Udo Schmidt to the opening of its new

d) I wish to draw your attention to the very poor treatment our representative received when she called on you last week

e) I regret to inform you that your application for the post Laboratory Technician has been unsuccessful. Thank you for …

f) I am extremely sorry about the incident last week during the visit of your representative to our offices. Unfortunately …

Reading 5

Whose job is it?

Match each task (a-n) with the correct job (1-14). The first one has been done as an example.

1 advance reservations clerk k__	2 banqueting manager ____	3 cashier ____
4 cellarman ____	5 chef ____	6 dispense bartender ____
7 enquiry clerk ____	8 head waiter ____	9 housekeeper ____
10 house porter ____	11 pastry cook ____	12 personnel manager ____
13 receptionist ____	14 waiter/waitress ____

a Someone has to make sure that everything in the guests' rooms is in order.

b Mika and Eri Suetake would like to discuss arrangements for their daughter's wedding reception.

c The guests' bills need to be prepared.

d Someone has to make sure there is enough wine, beer and spirits.

e The sheets and towels have to be la ken upstairs.

f Four guests have¹ just entered the restaurant.

g The waiter wants wine and beer for his tables.

h A special cake should be made for the function.

i The busy summer season is approaching and more staff are required.

j Someone should plan the cooking times for dinner.

k Someone needs to reply to this letter booking two rooms for next month.

l Someone has to welcome guests and complete the registration form

m The guests at table eight are ready to order.

n There is a lady on the phone wanting to know if there is a room available at the weekend.

Reading 6

a). Look at the envelope. Match the numbers 1-10 with the parts of the envelope.

(1)Sue Scott (2) 18 (3) Victoria Road Hartfield Berkshire (4) HA6 4BJ (5) UK
		(6) Paul Wright (7) 165 (8) Biscay Street (9) Preston Lancashire (10) P23 8KJ UK

a) writer’s (sender’s) name	f) writer’s (sender’s) postcode
b) writer’s (sender’s) house number	g) addressee’s town/city
c) writer’s (sender’s) street	h) addressee’s name
d) addressee’s house number	i) addressee’s country
e) addressee’s street	j) writer’s (sender’s) country

b) Message (memo) – a written piece of information passed from one person to another.

Here is a memo. Match 1 – 4 with the names of the parts of memo

(1)_____: All Staff

From : R&D Director

(2)_____: the Chairman’s visit

The Chairman of our corporation, (3) _____, will visit our company next Friday, 15 November. He is coming to visit our new production centre. He will arrive at 11:30 a.m. and you are kindly requested to be at the welcome reception for him at the Conference Hall.

(4) _____

Subject

To

Mr Schnabel

U.T.

British English and American English(Translate into Russian)

British English accommodation_____ aubergine barman bill (for food) biscuit cheque colour courgette cupboard, wardrobe curtains fill in a form fridge handbag holiday iron labour lager left luggage licence lift main course note (paper money) page boy post provisional pub reception receptionist rubbish shop spirit starter sunglasses tap taxi toilet traveller's cheques turnover venue waiter wallet washbasin American English accommodations _________ egg plant_____------_______ bartender_____---------------- check ------------------ cookie --------------- check ------------------ color ------------------ zucchini --------------- closet ------------------ drapes ----------------- fill out a form --------- icebox ------------------ purse ------------------- vacation --------------- press -------------------- labor -------------------- beer -------------------- baggage room ---------- license ------------------- elevator ----------------- entrée ------------------- bill ----------------------- bell boy, bell hop, page mail --------------------- unconfirmed ----------- saloon/bar -------------- front desk/front office clerk, desk clerk ------- garbage/trash ---------- store --------------------- liquor ------------------- appetizer --------------- shades ------------------- faucet -------------------- cab ---=------------------- bathroom, restroom, washroom -------------- travelers checks ------- revenue ----------------- locate ------------------- waiter/food server ---- billfold ----------------- sink ---------------------

Key to Reading 5

1k, 2b, 3c, 4d, 5j, 6g, 7n, 8f, 9a, 10e, 11h, 12i, 13l, 14m

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