B) Match the parts. Make as many logical combinations as possible.

READING

A) Look at the headline from a newspaper article. What word do you think is missing?

_________________ PASSENGERS GROUNDED

b)Imagine you are checking in at the Heathrow airport and check-in clerk informs you that you don’t have a seat at your flight because of overbooking. Naturally you are upset, but be careful what you say. If you are rude to the ground staff, you will not be allowed to board your flight. Not if you’re flying with British Airways, that is.

    The company introduced new rules prohibiting customers from boarding flights if the use ‘threatening, abusive or insulting words to ground staff or crew’. The airline claims that last year their staff dealt with over 200 cases of air rage, including minor disagreements over smoking on board, but also more serious incidents involving violent or drunken behaviour. However, check-in staff believe they can prevent these problems if they deal with difficult passengers before they actually get on the plane.

    Owen Highley, a BA lawyer who helped to draw up the new rules, told who helped to draw up the new rules, told The Times newspaper in London: ‘If we think someone is going to be a disruptive passenger, the most obvious think to do is to deny them boarding. But there has to be common sense. We are not going to ban from flight everybody who gets a bit stroppy’.

    A spokeswoman for BA said: ‘Some people are understandably angry when they check in if they have missed a connecting flight because of a delay or some other problem. It is only if we fear they could become a danger that we will act’. However, BA will not offer a refund to passengers who are banned from the boarding their planes unless they have a fully flexible fare, and those involved in the most serious incidents will get a lifetime ban. You have been warned!

2. Sometimes air travel can be very frustrating. Things can go wrong and you people get angry. Do you think the BA rules are fair? Do you ever get ‘a bit stroppy’? Have you dealt with disruptive and nervous passengers?  

Match the words used in the text with the definitions.

1 unkind, rude language

2 to forbid, not to allow

3 a price for travel by bus, train or plane

4 to prevent, to make possible

5 a sum of money that is returned because of loss or damage

6 to refuse to accept as a fact

7 bringing to disorder

8 rude, without any respect

9 to state, to declare

A) In each list find the verb which is wrong and add it to the correct list.

receive                                                           tackle            

miss                                                               introduce   rules 

book     a flight                                         obey

board                                                             ignore

take

            claim                                          deal with 

          catch     a refund                    solve             a problem

          offer                                           give   

                                                                 break

b) Use verb+noun combinations to complete the sentences below. Then answer the questions in brackets.

1. You should not ___ ___ if you don’t think they are sensible. (Do you agree?)

2. In my job I have to ___ a lot of ___ every day. (Is this true for you?)

3. If I ever need to ___ ___ ____, I always shop around at different travel agents to get the best deal. (Is this what you do?)

4. If you buy something that doesn’t work, you ___ ___ ___ or get the shop to change it. (When was the last time you did this?) 

Travel experience

Complete the following sentences with information which is true for you

(be ready to give some more details about each point). Use the verbs and adjectives in the boxes below. You will need to change their grammatical form.

1. I’ve ____ in some ____ hotels, but the one I ____ in in _____ (where?) must be the ____ I’ve ever ____ in.

2. The _____ city I’ve ever _____ to must be _____ . I _____ there ____ (when?).

3. I’ve ____ some ____ people, but the guy/woman I ____ in ____ (where?) must be the ____ I’ve ever ____ .

4. The ___ job I’ve ever ____ must be when I was a ____ (what?) for ____ (who?). I ­­___ that job for ____ (how long?).

5. I’ve ____ to some ____ parties, but the one I ____ to in ____ (where?) must be the ___ I’ve ever ____ to.

6. The ____ holiday I’ve ever ____ was when I ____ to ____ (where?). I ____ there for _____ (how long?).

7. I’ve ____ some ____ meals, but the ____ (what?) I ____ in ____ (where?) must be the ____ I’ve ever ____ .

Read these extracts from interviews with people about their business trips. Then look at the words in bold in each extract and find six pairs of opposite phrases.