Rearrange these phrases in order to make a complete conversation about making an appointment. Write number in the box.

Telephoning

I. Read and translate the dialogues and pick out words and phrases one can use when making a call.

1.

A: Hello!

B: May I speak to Mr. Stock, please?

A: Speaking.

B: Good morning, Mr. Stock. This is Surikov calling.

A: Good morning. Mr. Surikov.

2.

A: Hello.

B: Could I speak to Mr. Ivanov?

A: Who's calling, please?

B: This is Brown from the Foreign Office.

A: Thank you. I'm putting you through.

I: Ivanov speaking.

3.

A: Russian Embassy. Good morning.

B: Good morning. Could you put me through to Mr. Sokolov?

A: Sorry. The line is engaged. Can you hold on?

B: All right. Thank you.

4.

A: Five-seven-three; one-nine-oh-four.

B: Good evening. Can I speak to Mr. Jones, please?

A: Sorry. Mr. Jones is on the other line. Will you wait, please?

B: All right.

A: Sorry to have kept you waiting. I'm putting Mr. Jones on the line.

B: Thank you.

5.

A: Hello.

B: Hello, David Black speaking. May I have a word with Mr. Ivanov?

A: I'll see if he is in. (A minute later.) I’m afraid Mr. Ivanov is out at the moment.

B: Could you take a message?

A: Yes, of course.

6.

A: Hello. This is Petrov from the Trade Delegation. Could you put me through to Mr. Russell, please?

B: Hold on a moment, please. Sorry. Mr. Russell is not in now and he won't be back until late this afternoon.

A: Would you ask him to call me when he gets back?

B: Certainly.

7.

A: Hello. May I speak to Mr. Roberts?

B: Sorry, sir. Mr. Roberts is not available. Is there any message?

A: No, thank you. I'll call back later.

B: Right. Good-bye.

8.

A: Hello. May I speak with Mr. Black for a minute?

B: Hold the line, please.

A: Thank you.

B: Sorry. There is no reply at his number.

9.

A: Foreign Office. Good afternoon. Can I help you?

B: Good afternoon. I'd like to speak to Mr. Tate.

A: What extension, please?

B: I think it's twenty three.

A: Thank you. (After a moment.) You are through.

10.

A: Good morning.

B: Good morning. May I have extension thirty-two, please?

A: Busy. Will you hold on, please?

B: Yes. Thank you.

11.

A: Three-four-five; eight-double seven-nine.

B: Can I speak to Mr. Scott?

A: I'm afraid you've got the wrong number.

B: Oh, sorry to have troubled you.

A: That's all right

12.

A: Hello. I'd like to talk to Mr. Smith.

B: I'm afraid you have the wrong number. What number were you calling?

A: I was calling 340-1907.

B: This is 340-1907. But there is no one by the name of Smith here. This is a private residence.

A: I'm sorry to have bothered you.

B: That's quite all right.

II. Find in the above dialogues the equivalents for the following sentences.

1. Говорит Суриков. 2. Соединяю. 3. Говорит Иванов. 4. Не могли бы вы соединить меня с господином Соколовым? 5. Номер занят. 6. Г-н Джоунз разговаривает по другому телефону. 7. Простите, что заставил Вас ожидать. 8. Г-на Иванова сейчас нет. 9. Подождите минуту, пожалуйста. 10. Я позвоню еще раз попозже. 11. Его номер не отвечает. 12. Добавочный, пожалуйста. 13. Добавочный 32, пожалуйста. 14. Занято. 15. Вы ошиблись номером. 16. Извините за беспокойство. 17. Здесь нет никого по фамилии Смит. 18. Простите, что побеспокоил.

III. Fill in the blanks making use of the words given below.

(pick up, put through, look up, call back, cut off, hold on, get through, put on, to be over)

1. The phone’s ringing. Why don’t you… the receiver?

2. Mrs. Scott isn’t available at the moment. Can you… later?

3. Can you… Mr. Brown’s number in the directory, please?

4. I’m afraid she’s with a client. Shall I… you… to her secretary?

5. I’m sorry about that. I’m glad you are still there. We must have been… for a moment.

6. Mr. Green never seems to be in the office. I’ve been trying to… to him all the morning.

7. Could you… for a moment, I’ll just find out for you.

8. Is Graham there? It so, could you… him…, please?

9. If an American telephonist asks “Are you through?” she wants to know if your call…

IV. Match the sentences on the left, with the responses on the right.

V. Answer the following questions.

1. Have you got a telephone at home? What about a mobile phone?

2. Can I have your telephone number?

3. How many telephone calls do you make a day?

4. Do you usually make quick calls or long ones?

5. Have you ever received very unpleasant calls?

6. Could you live without a phone? Why?

VI. Lisa wants to make an appointment to see Martin. Complete Martin’s half of the dialogue with the sentences given below.

Martin’s words:

a. What about Friday?

b. After lunch it is more convenient.

c. Of course. What day suits you?

d. Yes, speaking.

e. Yes, that’s fine.

f. No, I’m afraid I’ll be attending a sales conferences. Is Thursday convenient?

g. Hi, Lisa. What can I do for you?

h. Great. I look forward it.

Lisa: Hello, is that Martin?

Martin:………………….(1)

Lisa: Hello, Martin. This is Lisa.

Martin:………………….(2)

Lisa: I’d like to make an appointment to see you next week.

Martin:………………….(3)

Lisa: How about Wednesday?

Martin:………………….(4)

Lisa: No, I’m afraid I’m busy that day.

Martin:………………….(5)

Lisa: Yes, that’s fine. What suits you better morning or afternoon?

Martin:…………………..(6)

Lisa: How about 2.30?

Martin:…………………..(7)

Lisa: OK. See you next Friday at half past two then.

Martin:…………………..(8)

VII. Put the following sentences from a phone call into the right order. The speakers are: S – Switchboard operator. SJ – Sally Jones. AP – Ann Pickington.

AP: Fine thanks, and you?

S: Who’s calling, please?

AP: Well, thanks very much.

AP: Could I speak to Sally Jones, please?

AP: Hello, Sally. This is Ann Pickington here.

SJ: Not at all.

SJ: Oh, hello, Ann. How are you?

S: Good Morning.

AP: Sally, I’m ringing to ask if you can recommend a good secretary.

AP: My name is Ann Pickington.

AP: Bye.

SJ: Yes, fine, too.

S: One moment, please.

SJ: Bye.

SJ: Sally Jones.

SJ: Certainly.

VIIІ. Discuss over the phone with a friend of yours:

1. the holiday you had in summer.

2. the conference you have attended.

3. the film you have seen.

Making an Appointment

I. Study the patterns. Make sure you know them.

Making an appointment

Is that time all right with you?

Does that date suit you?

I would like to make an appointment with…

When will it be convenient for you?

When are you free?

Is 7:30 OK? / Is Friday OK?

Shall we say 9.30 on Monday?

What time would suit you?

Is Monday possible for you?

How about Monday evening? / What about Monday afternoon?

Accepting

Sure. That's fine with me.

Yes, 9.30 suits me fine.

Yes, that will be fine.

Yeah, that sounds good.

Yes, I can make it on Monday.

I look forward to meeting you on Monday evening.

See you on Monday in the afternoon.

OK with me.

Declining

No, I’m afraid I’m busy then.

No, I’m afraid I’ve got another appointment.

No, it doesn't suit me at all.

Rescheduling an Appointment

I’m very sorry.

I have to cancel the appointment on Monday.

I’m afraid I can’t manage our meeting on Monday morning.

Could we arrange another time?

II. Listen and read the dialogue. Practice the dialogue with your partner.

A: Adam Frederick speaking.

B: Good afternoon, Mr. Frederick. This is Terry Greens.

A: Good afternoon, Mr. Greens. Can I help you?

B: I’m calling about our appointment next Thursday at 2. I’m afraid I have a business trip to Europe to visit my supplier.

A: No problem. Do you want to reschedule the appointment?

B: Yes, please. Are you free next week on Wednesday in the morning?

A: I’m afraid I’m tied up at the time. How about Wednesday afternoon?

B: Certainly. How about 2 p.m.?

A: That would be very nice. I’ll look forward to seeing you on Wednesday the 11^th at 2 pm, Mr. Greens.

B: Good. Thank you. Bye.

III. Comprehension check.

Answer the questions.

1. Why did Mr. Greens want to reschedule the appointment?

2. What is the best time for a new appointment?

Rearrange these phrases in order to make a complete conversation about making an appointment. Write number in the box.

__ When are you free?

__ See you then. Bye.

__ Oh, that’s fine.

__ I’m afraid I’m busy in the morning to finish something. Is Monday afternoon possible for you?

__ I was very nice to hear from you, George. I’d like to have a meeting with you to talk about next year projects.

__ Yes, Monday afternoon suits me fine. How about 1 p.m.?

__ Good. See you on Monday at 1, George.

__ I have a lot of works to do this week. When would it be convenient for you? Monday morning?