Re: Assistant Project Manager, Kazakhstan

Further to your application for the above post, I am pleased to confirm that the Selection Board which met on 11 March recommended that you.............¹to the above post, subject to medical clearance.

Your salary…….² at the rate of £25,000 per annum. Other benefits..............³ in the particulars of post attached.

I should be grateful if you could confirm in writing that you wish to take up the post by Wednesday 20 March. The proposed start date is on 8 April and your contract, which is for a period of one year, ...........⁴ after we receive written confirmation of your acceptance.

If you have any queries on the terms and conditions of service of the appointment in the meantime, please do not hesitate to contact me on the above number. I look forward to hearing from you shortly.

Yours sincerely,

Karen Poulson

Recruitment officer

Write Andrew's reply to Karen Poulson.

 Polite requests

I should be grateful if you could confirm in writing that...

Your prompt answer would be appreciated.

Accepting an offer

I am delighted to have been selected... I would like to confirm that I do wish to accept the post.

Enclosing documents

I enclose a copy of my medical report.

Offering assistance

If you have any queries, do not hesitate to contact me.

Should you require further assistance, please do not hesitate to contact us.

If you should require additional details, please write to me.

1.11 Giving news to job applicants. Read this letter making an offer of employment. Then decide whether the statements below are true or false.

• Mr Wills will start work immediately.

• He will receive one month's salary on his first day at work.

• His salary will be reviewed after six months.

• His deputy will be Robert Stephens Jr.

• He is allowed to join the company pension plan.

• His working hours will be decided after discussion with Slim Gym's
management.

• He has to work a minimum of three months before leaving the company.

• Lyn Ashley expects him to telephone her to accept the job.

August 26

RE: General Manager vacancy

Dear Mr. Wills,

Following your interview for the above position on August 24, I am delighted to confirm our offer of the job, starting on January 1.

Your salary will be paid monthly in arrears. It will be reviewed annually in July. You will report to Robert Stephens, Jr., Managing Director. Our normal terms of employment are enclosed with this letter. We have a company pension plan which you will be eligible to join.

Your working hours each week will include some evenings and weekends, to be determined by mutual agreement. You will be entitled to ten days' annual vacation in addition to public holidays.

One month's notice is required on either side to terminate the contract. There will be a probationary period of three months. Should you decide to accept the offer, please sign the enclosed copy of the contract and return it to me as soon as possible.

I look forward to hearing from you in the near future.

Yours sincerely,

Lyn Ashley

Personnel Director, Slim Gym

1.12 Alan is talking about his first job. Complete what he says with the best form of the verb in brackets. Choose between the past simple, past continuous or past perfect.

INTERVIEWER: So, Alan, why did you quit your last job?

ALAN: Well, at the time I (1) .........(work) as a financial officer for an International Accountancy firm in London. I (2) ........(be) in the same company for three years.

I: How (3).........(you /get) the job?

A: Just after I (4)........(finish) university I (5) ........(go) to a job fair. I still (6)........(decide) what I wanted to do and I was interested to see what kind of jobs there (7) .......(be) at the fair. While I (8).....(look) at

information on one of the stands for a large international accountancy firm, someone (9) .....(give) me an application form to fill in. I thought this might be a good career opportunity for me as I (10)…..(already/take) some accountancy exams for my degree. So I (11) .....(complete) the form and (12).....(send) it off. They (13)......(interview) me the following week and I got job. At first, I (14)......(feel) satisfied with the job, but as time went by, things (15)......(change) and I began to hate working there.

I: So what (16) ......(go) wrong?

A: Well, the situation was this: I (17) ......(work) for a person who was very difficult, er ... very demanding ... never satisfied. What's more, my job (18)......(become) too repetitive and I really wanted to do something more creative. So, that's why I resigned ... I (19)......(not have) another job to go to, but I knew I(20) ........(have) to make a change.

1.13 Complete the dialogue with one of these words: for, since, during, while, ago, before, after, afterwards.

INTERVIEWER: Well, perhaps you could begin by telling us a little bit about your career history? And (1) .......we'll move on to your current job.

ALESSANDRO: Yes, of course. Well, I graduated from Bocconi University in Milan five years (2).... . I was at Bocconi (3).....about six years, and (4) ......that period I worked briefly as an analyst in my uncle's consultancy firm.

I: Uh, huh. And did you manage to find a job easily (5)..... you left university?

A: Well, eventually I was offered a job in an Italian bank, but (6) .....that I had been looking for work (7)......quite a long time. It wasn't easy finding jobs in Italy at that time, you know, but luckily the situation has got much better (8).....then.

I: Yes, like here. So how long did you work at the bank?

A: Well, I worked there (9) .....about two years.

I: Two years ... and why did you leave?

A: I enjoyed my time there a lot. And (10).......I was there I learnt a lot of

techniques for financial analysis, and important skills like teamwork, you know. But I wanted the chance to do something more challenging in an international environment. ...

I: Uh, huh.

A: ... It had been my dream to work in an international company (11)..... leaving school.

I: Well, you've applied to the right place. So what did you do then?

A: Well, I decided to take a risk and move to London. That was about two years (12)..... .

I: Did you have a job to go to in London?

A: No. (13) .....I left Italy I sent my CV to a lot of different agencies, but I thought that it would be easier to find a job (14).....I was actually living in London. Hah. I only realised (15).......how much competition there was!

I: Well, yes.

A: Anyway, eventually, (16).....some months, I found a job at a bank in the City. That's where I'm working now.

Unit 2 Orders

Text 1

If the seller's offer is right, an order (a request to make, supply or deliver goods) may be expected to follow. The really difficult part of the business is now over and the remaining correspondence is largely routine.

In placing of an order, first of all, accuracy is essential. An error in quoting a catalogue number, or a mistyped figure in the quantity column can cause trouble which it may be impossible to put right later. All this is very elementary, but such errors are known to occur; a double check at all stages is the only prudent course.

Clarity is also essential. The buyer must make clear to the seller exactly what he wants. Most firms will agree that there is room for improvement here. In the export business there are also other things needed besides an accurate description of the goods: for example, method of transport, packing, delivery and insurance, or possibly method of payment, if this has not been settled already. Then the buyer may require some special documents for his own use or to satisfy import regulations. These must be asked for — the exporter cannot always know what the buyer requires in this respect. Large firms will most probably use an export order form for ordering; the special requirements are printed on this form, and possibly also the details of terms and conditions of purchase.

Orders are usually written on a company's official order form which has a date and a reference number that should be quoted in any correspondence referring to the order. If the order is telephoned, it should be confirmed in writing, and an order form should always be accompanied by either a compliments slip (small piece of paper with a company’s details on it, and possibly the name of the person sending the slip, used as a covering note for a longer document) or a covering letter. A covering letter is preferable as it allows you the opportunity to make any necessary points and confirm the terms that have been agreed.

When ordering goods, a customer will generally include the following in his letter:

a) A reference to a visit by the supplier's representative, or to an
advertisement or catalogue, or to a sample, or to previous correspondence. This applies particularly to a first order. In subsequent orders the buyer may begin his letter with:

b) Details of the goods required: quantity, quality, catalogue number, packing, etc.

c) Conditions and qualifications.

d) Alternatives which are acceptable if the goods ordered are not available.

e) A closing sentence, perhaps encouraging the supplier to execute the order promptly and with care.

Expressions used in orders

Opening   Make it clear that there is an order accompanying the letter.

—Please find enclosed our Order No. B4S21 for 25 'Clearsound' transistor receivers.

—The enclosed order (No. R154) is for 90 packets of A4 copier paper.

—Thank you for your reply of 14 May regarding our email about the mobile phones. Enclosed you will find our official order (No.B561) for...

—I would like to place a trial order for the 'Letherine' material we discussed at the trade show last month. Please find enclosed...

—Thank you for your offer of 1 July, which we accept on the terms quoted.    

—We have pleasure in ordering the following articles from your winter catalogue;

—Thank you for letting us have samples of ... . We would be glad if you would supply us with...         

—Will you please arrange immediate dispatch of ...

Acknowledging an order

As soon as a supplier receives an order, it should be acknowledged. This can be done by letter, or by email for speed. The following examples can be used in both emails and letters.

—Thank you for your order No. 338B which we received today. We are now dealing with it and you may expect delivery within the next three weeks.

—Your order No. 6712/1 is now being processed and should be ready for despatch by the end of this week.

—We are pleased to inform you that we have already made up your order, No.9901/1/5, for 500 bed-linen packets, and are now making arrangements for shipment to Rotterdam.

Advice of despatch

When the supplier has made up the order and arranged shipment, the customer is informed by means of an advice note. Although an advice note can be sent by fax or email, the customer may need to present original documents (e.g. invoice, bill of lading, insurance certificate) to collect the consignment. Of course these cannot be faxed or sent by email.

—Your order, No. D/154/T, is already on board the SS Mitsu Maru, sailing from Kobe on 16 May and arriving Tilbury, London, on 11 June.
The shipping documents have been forwarded to your bank in London for collection.

—We are pleased to advise you that the watches you ordered - No. 88151/24 will be on flight BA165 leaving Zurich at 11.00, 9 August, arriving Manchester 13.00. Please find enclosed air waybill DC 15161/3 and copies of invoice А113/3, which you will need for collection.

—Your order, No. YI/151/C, is being sent express rail-freight and can be collected after 09.00 tomorrow. Enclosed is consignment note No.1167153, which should be presented on collection. You should contact us immediately if any problems arise. Thank you for your order, and we hope we can be of further service in the future.

Packing

Advise your supplier how you want the goods packed. Note, in the first example, that crates are often marked with a sign - a diamond, a target, a square, a lion, etc. - that can be recognized by the supplier and customer.

 — Each piece of crockery is to be individually wrapped in thick paper, packed in straw, and shipped in wooden crates marked ◊ and numbered l to 6.

—The carpets should be wrapped, and the packaging reinforced at both ends to avoid wear.

—The machines must be well greased with all movable parts secured before being loaded into crates, which should be clearly marked with your castle logo for easy identification.

Payment. Confirm the terms of payment.

—As agreed you will draw on us at 30 days, D/A, with the documents being sent to our bank, The National Mercantile Bank...

—We would like to confirm that payment is to be made by irrevocable letter of credit, which we have already applied to the bank for.

—Once we have received your advice, we will send a bank draft to...

—... and we agreed that payments would be made against quarterly statements...

Referring to quality:

—The quality must be up to sample...

—Weight and colour must be as sample supplied...

—Only fruit packed so as to be in fresh condition on arrival can be accepted.

—There is no market here for the higher-priced cameras. Please send only models in the medium price-range.

—We enclose a trial order. If the quality is up to our expectations, we shall send further orders in the near future.

—The material supplied must be absolutely waterproof and we
place our order subject to this guarantee.

Alternative goods:

—If pattern No 63A is not available please send 64, 65 or 66A instead.

—Please supply the nearest you have to the enclosed sample.

—We leave it to your discretion to supply a suitable substitute, should you not have what we want, but the price must not exceed $1.75 per kg.

—If you have a similar article but of better quality, please supply it instead, provided the price is not more than 10% higher.

Rejecting an offer:

—Many thanks for your offer of 3 March. We are sorry to have to tell you that we cannot make use of it at present.

—We thank you for your offer and will bear it in mind, should we have need of such equipment at any time.

—Thank you for your quotation for the supply of ... but we have been obliged to place our order elsewhere in this instance.

—Many thanks for your reply to our enquiry for steel furniture.
We will keep your catalogue for further reference, but think your products too highly priced for this market.

—We appreciate your offer of a reduced price, but are of the opinion that the market would not stand an article of this quality at all.

Cancellation. Warning of Cancellation:

—Please delete from the order any goods which you (cannot supply ex-stock, cannot ship within 14 days, cannot supply exactly to sample).

—We must insist on the observance of our terms and conditions.

If you cannot do this, we regret that we shall have to cancel the order.

—As you have failed to deliver within the specified time, we have no alternative but to cancel our order,

—The recent slump in the market here makes it unavoidable for
us to cancel the remainder of our order.

—We regret having to cancel our order for the two further machines, but the worsening of the trading position here gives us no alternative.

Vocabulary

2.1 Translate the following sentences into Russian

1) Your order is receiving immediate attention and you can de­pend on us to effect delivery at Southampton well within your time limit.

2) We have taken special note of your packing instructions and
these will be strictly observed.

3) We note that the goods are to be collected at your works by
your forwarding agent, and we shall accordingly notify Carter &
Sons when the order is ready to be called for.

4) We cannot guarantee delivery by next Friday as your order was received too late for this week's dispatch, but we are sending your goods by rail, and they will reach you more quickly than if we waited for the next van delivery.

5) We have not yet had precise shipping instructions and are holding your order until these arrive.

6) As you do not give any special instructions for forwarding, we are passing your order to our forwarding agents in the usual way.

7) As you need the goods so urgently we have arranged trans­port by road to the port. This will make shipment by S.S. Lincoln
possible.

8) To avoid storage charges at the port, we are holding your
goods here pending arrival of your forwarding instructions.

9) As we have not had the pleasure of doing business with you
before, we enclose a copy of our invoice, and will be glad if you ar­range payment either by banker's draft or by opening the irrevocable letter of credit in our favour. Please also state what document you require.

10) As requested, we shall draw on you at 60 days for the
аmount of our invoice, one copy of which is enclosed, the draft to
be accepted by your bankers as arranged.

11) Our terms are net. You will appreciate that our low prices
make it impossible for us to grant any discount.

12) Our prices are ex-works; should you wish us to undertake
shipping arrangements we will gladly do so, adding the costs in­volved to our draft on you.      

13) Prices of raw materials have risen steeply since our quota­tion of 11 May, and we could now accept your order only at the
rates quoted on the attached list. We await your confirmation be­fore executing your order, but shall be pleased to give you priority
if your reply reaches us within 3 days.

Refusing an order

1) In this instance we are unable to accept your order, as we
cannot match your pattern.

2) Much as we should like to do business with you, we fear we
cannot turn out brushes of reasonable quality at the price you ask.

3) Supplies of raw materials are becoming difficult to obtain
and we have no alternative but to decline your order.

4) As we would not be able to promise delivery before next
spring, we feel we must return your order, with our apologies and
thanks.

5) We have a waiting list of several hundred for these machines
and can give no guarantee of delivery this year.

6) Production difficulties force us to decline further orders for
this model for the time being.

7) The political situation has caused supplies of beef to "dry up"
entirely, and we are forced to discontinue the manufacture of these
goods.

8) There is no demand for the material of the type you submit as
a sample, and we shall not manufacture further supplies.

9) Any alteration in design would mean re-setting our machines,
and the cost of this would be prohibitive unless you could place an
order for some 5,000.

10) It would be impossible for us to supply this small quantity in wrappers of varying design and colour, without considerably raising the prices.

11) While thanking you for your order, we have to explain that we supply only to authorised dealers in each town, and at present we are not considering increasing the number of dealers in your area. .

2.2  Translate from English into Russian.

1) Thank you for your reply of 14 May regarding cassettes we wrote to you about. Enclosed you will find о official order...

2) Your letter of 12 October convinced me to place at least trial order for the "Letherine" material you spoke about.

3) Once we have received your advice, we will send a banker
draft (банковская тратта) to your bank.

4) Although the rather low trade discount of 15% disappointed
us, we will place an order and hope that this allowance can be
reviewed at some time in the near future.

5) Delivery before February is a firm condition of this order, and we reserve the right to refuse goods delivered after  this time.

6) We advise delivery by road to avoid constant handling of this
fragile consignment.

7) The machines must be well greased with all movable parts secured before being loaded into crates, which must be marked.

8) Your order No 6712/1 is now being processed and should be
ready for dispatch by next week.

9) We are pleased to advise you that the watches you ordered -
No 8815/24 - were put on flight BA 165 leaving Zurich 11.00,
August arriving Manchester 13.00. Please find enclosed air waybill
DC 15161/3 and copies of invoice Al 13/3.

10) If the goods sell as well as we hope, we shall send further
orders in the near future.

2.3  Read this covering letter for an order, translate it and answer the questions below.                                       

F. Lynch & Co. Ltd

Head Office Nesson House Newell Street Birmingham B33EL

Satex S.p.A                                                                                     Your ref: D/1439

Via di Pietra Papa                                                                            Our ref: Order DR4316

00146 Roma                                                                                      9 March 2011

ITALY

Attn. Sig. D. Causio

Dear Sig. Causio

Please find enclosed our official order, No. DR4316.

For this order, we accept the 15% trade discount you offered, and the terms of payment (sight draft, CAD), but hope you are willing to review these terms if we decide to order again.

Would you please send the shipping documents and your sight draft to Northminster Bank (City Branch), Deal Street, Birmingham B3 ISO.

If you do not have any of the items we have ordered currently in stock, please do not send alternatives.

We would appreciate delivery within the next six weeks, and look forward to your acknowledgement.

Yours sincerely

Peter Crane

Chief Buyer

Enc. Order No. DR4316

1) On whose terms are F. Lynch & Co. paying?

2) If any of the sweaters they have ordered are out of stock, would they accept alternatives?

3) How soon do they want the sweaters?

2.4 Translate from English into Russian.

1)    Dear Sirs:

We have pleasure in informing you that your order No. 844772 has been completed and is awaiting collection. The consignment consists of 5 crates, each weighing 255 kg.Transport, insurance and freight are being arranged by our forwarding agents, AG of Antwerp. We can vouch for their expertise and efficiency.

As soon as we receive details of forwarding charges from our agents, we will send you our invoice and the shipping documents. The amount of the invoice will be charged to your account, and in future we will draw on you quarterly, as previously agreed.

We assure you that your orders will be given prompt attention, and look forward to hearing from you again.

Yours faithfully,

2) Dear Sirs:

It was pleasure to receive your order for 300 Model С Reflex cameras and to hear of your success in disposing of the last consignment. As we advised you at the time of your last purchase, this type of camera, with its large viewfinder, has become a best-selling model, and you cannot go wrong in stocking it.

While sales throughout the world have been good, there has been a persistent demand for a lens of larger aperture than- the f.3, which was fitted as standard on the Model С last year. On careful examination of this demand we came to the conclusion that the average camera-user of today wants an instrument with which he can do serious picture-making. We have therefore produced a new version of our famous camera - Model D, which is fitted with an f 4.5 lens.

Model D has replaced C, and at a price of DM 80 net to the trade, represents the finest value on the market for cameras of this type. We think you will agree that the difference in price, DM 10, between this and the old model is very small for the amazing difference in performance which is now possible. It has received an enthusiastic welcome here already.

Our new publicity campaign is due to begin in a few weeks and the '0' Reflex will be advertised extensively in national newspapers in your country as well as in technical magazines. Your stock will reach you in good time for the commencement of our campaign, so we should be glad if you would confirm the order for 300 of Model D in place of the discontinued Model C.

We shall be happy to grant you an extra 5% discount for 300, and can promise you immediate dispatch. Once again we say you cannot go wrong with a Reflex. We are always at your service.

Yours faithfully  

2.5 Translate from Russian into English.

 Уважаемые господа!

Мы подтверждаем получение Вашего письма от... (дата) и просим Вас принять к выполнению заказ на 3 насосные маши­ны. Мы согласны с назначенными Вами ценами.

Доставка должна быть осуществлена по вышеуказанному адресу к... (дата). Поскольку Вы ничего не упомянули о гаран­тийном сроке, который обычно предоставляется при поставке машин, мы хотим указать, что просим дать двухгодичный срок гарантии, в течение которого Вы обязаны выполнять любые ремонтные работы бесплатно.

Мы будем рады, если Вы известите нас о получении наше­го заказа и Вашем мнении о наших условиях.

С уважением,

2.6Write a letter to a foreign manufacturer of some article you are familiar with. Enclose an order and state your requirements regarding quantity, quality, appearance and delivery

2.7Translate the following letters

Dear Sirs:

We are in receipt of your letter of May 14, and shall be glad if you will buy for our account the quantity B.O.P. Darjeeling Tea mentioned by you at Rs. 3 per kg payable at 30 days, and send us about one third of it by rail and you keep the rest in godown on our behalf.

Please effect insurance against fire at purchase rates plus 20% and retain the same at our disposal.

                                                                               Yours faithfully,

Reply to above:

Dear Sirs:

We are glad to receive your acceptance of our offer, and note that you have decided to buy this parcel of B.O.P. Darjeeling Tea. We hope you will be satisfied with the quality in consideration of the price, and assure you that in any future business it will be our endeavour to give the best possible service and the quality goods.

This day we have dispatched 25 cartons of tea at your account and risk through passenger train. The remaining cartons have been kept in the godown as per your instructions. We have also taken out the insurance of the goods and the policy is with us to be forwarded to you if you wish so.

Enclosed here is our account for this bargain.

Yours faithfully,

2.8. Insert the missing prepositions where necessary and translate into Russian.

1) The price ... which the equipment was ordered ... was fixed, and not subject... any alterations.

2) As the goods were bought ... f.o.b. terms, the Suppliers
placed them ... board ... steamer ... their expense. They also had to
pay the port and dock dues... the cargo.

3) According ... the contract, payment is to be made ... cash ...
London ... 45 days ... the dispatch ... Rossimport ... all the shipping
and technical documents.

4) As you had not delivered the goods ... the 1st July, you are to
pay us agreed and liquidated damages ... delay... delivery.

5) The damages were calculated ... the rate ... 0.5 per cent ...
week... the value ... the equipment.

6) The Buyers informed the Sellers that they would reject... the
goods if the delay... delivery should last... twelve weeks.

7) We shall be obliged if you will inform us ... the readiness ...
the equipment... inspection ... least ten days ... advance.

3)  Rossimport informed the Suppliers that the damage ... the
goods was due ... inadequate packing.

4)  Taking ... account your client's requirements, we agree to prepare the goods ... your final inspection ... our works ...August.

5)  We shall be glad to hear whether the changes ... the specification proposed ... us are acceptable ... you.

2.9  Fill in the missing words and translate the letter.

Our order ... 50 "Marie" dresses ... various colours and sizes is ... with this letter. You will see ... the order that... is required ... 1 May... the latest. Will you please quote us ... 1000 "Audrey" dressing gowns, and ... us know whether you have these models ... stock

Write a letter based on these notes.

thanks for order (No., date) — goods dispatched (ship, date due) — invoice enclosed — goods carefully selected — packed crates — safe arrival — excellent value — hope good sales— rely on us — at your service.

2.10Placing an order. Complete this extract from a fax with words from the box

alternative at sight cases consignment delivery following settle     shipping documents warehouse

80 Selbourne Road

Sheffield

S10 4AD

Telephone: +44 1472 298590

Fax: +44 1472 135208

E-mail: michael.williams@vincent.com

If you do not receive all the pages, please let us know as soon as possible

To: Sales Department, Allparts Ltd

From: Michael Williams, Purchasing Department

Date: 16 June

Subject: Our order no. PX305                            Number of pages: 2

Dear Sir / Madam,

On the  following       ^l page please find our order No. PX305 for various car accessories and motor cycle covers in different colours and designs.

We agreed that the.........² will be sent by sea. The covers will be individually wrapped and packed in...............³, then transported by container ship.

^{............. 4} of the goods will be within four weeks, to our..........⁵ in Manchester.

We reserve the right to refuse goods delivered after that time.

The prices quoted in your catalogue are CIF Dover. We will pay by irrevocable letter of credit...............⁶. Would you please send copies of the..........⁷ and your invoice direct to me.

When I spoke to you last week, you agreed that for future transactions, you might allow us to.............⁸ quarterly.

If any of the goods ordered are not available, we are willing to accept............ ⁹ colours or designs.

The order form below and a covering fax will be sent to Johan Guertler, Sales Manager of G. Steiner Gmbh. Write the covering fax according to the guidelines, using some of the phrases from the Useful language box.

Guidelines

Your fax should mention the following:

• You are sending an order form with the fax.

• You expect delivery within four weeks, at the latest. You will not receive the goods after this date.

• The goods must be carefully packed in crates and shipped by air freight to Heathrow airport.

• You will pay by banker's draft as soon as they send the shipping   

 documents.

• You will accept alternative models for the roof racks, but not for the car or motor cycle covers. Make this point very clear.

• Ask them to send an up-to-date catalogue and price list.

• Ask if the discount is correct. You were hoping for a trade discount of at least 1o%.

Useful language

Beginning the letter / fax                    Please find enclosed our order No....   

Packing                The goods should be packed in cases / crates / containers ...

Transport                           Please send the goods by air / sea / road / rail freight.

Delivery                              The goods must be delivered by 25 May at the latest.

Delivery must be within four weeks. Please confirm your delivery date.

Discounts                                 We feel that your discount of 3% is rather low.

Thank you for offering a trade discount of 15% and a quantity discount of 5%

for orders over 750 units.

Payment                               We agree to pay by bank transfer / bill of exchange.

                          Payment will be by letter of credit at sight / 30 days / 60 days.

Closing the letter     We look forward to doing business with you in the future.

2.11Replying to an order. Read the letter and write a suitable reply using the guidelines which follow it.

Useful language

Beginning the letter                                    Thank you for your order of (date).

Prices

We can quote you a price of 150 Euros per unit CIF / FOB / CF Hamburg.

Delivery              We can deliver by 5 June. We can deliver within one month.

            We can guarantee delivery within one week of receipt of your order.

                                               We can ship as soon as we receive your order.

Discounts                         We can offer a discount of 5% on orders over £1,000.

Payment                                               We wish to be paid by bill of exchange.

                                                              We require payment by bank transfer.

           We would like payment by letter of credit at sight / 30 days / 60 days.

Ending the letter

We hope you find our quotation satisfactory and look forward to receiving your order. Thank you once again for your enquiry.

If you need any further information, please contact us.

TRENDSETTERS

25 October

Dear Mr Ling

Our ref: Order DL137

Following our recent telephone conversation, I would like to confirm our order (No. DL137) for the following:

2,000 Jackie Chen brand silk ties (catalogue number R192) in the following quantities:

500 design JC1          500 design JC2

400 design JC4         300 design JC5

We would expect our normal 10% discount off list price for this bulk order.

If you do not have the items requested in stock, please advise us immediately. The goods should be sent air freight as they are urgently required for our winter sale.

Payment will be made on receipt of goods. We would appreciate delivery by the end of November and look forward to your acknowledgement.

Yours sincerely,

Peter Gilmartin

Chief Buyer

Guidelines

1Acknowledge the letter.

2Thank them for their order.

3Agree to the normal 10 % discount.

4Advise that design JCi is out of stock because of great demand and will not be in stock until after Christmas. Offer a close substitute, JC9, which is a similar design although a different colour, with 5% additional discount on that line.

5Remind them that payment must be made in US dollars.

6End on an optimistic note.

2.12 The two emails below are very similar, but the one on the right is more impersonal. Complete it by using verbs from the first email in the correct form of the passive.